Frequently Asked Questions
We ship all our orders out between 1 - 3 business days of being placed. You should receive a confirmation email once your order has been fulfilled and shipped. If you have not received any emails, please check your spam folder as emails will often appear there.
All orders are shipped US Postal Service Office First Class (USPS) from Seattle Washington. Although we do our best to get our orders shipping as soon as possible, once they leave our studio, they are at the mercy of the Postal System. Shipments typically take 3 - 7 business days in the US and International order is about 2 weeks but the delivery time vary depending on your location.
We don’t offer tracking on packages since we ship standard USPS. We want to keep shipping cost as low as possible for you which means your package won’t have a tracking number. If you need a tracking order, please message us before you make your purchase, and we can make that happen.
Definitely! International shipping (outside the US) can take up to a two week to a month to arrive. If you have waited patiently for your package and it doesn’t arrive in a month, please get in touch with us.
There are very rare occasions; your home country will charge you import fees for shipping products from another country.They are generally collected on delivery but are not affiliated with our business. International customers will be responsible for paying any customs fees, charges, or duties. Please contact your country’s customs department or postal services if you have any questions.
We will gladly accept returns and exchanges for items in its original packaging and condition within 14 days of ship dates. However, you will be required to pay the return postage. In the case your item is not returned in its original condition; the buyer is responsible for any loss in value. If you need to return or exchange your item please email us at firstname.lastname@example.org and we’ll get you sorted out!
Missing packages are rare, but they do happen. Unfortunately, we cannot issue refunds for lost, unclaimed or undeliverable packages. It is the buyer’s responsibility to put in the right address for the shipping address. If a package is returned as undeliverable, it is the customer’s responsibility to follow up with the shipping carrier.
In the case that the package is damaged during shipping (which is rare because we put a lot of care in packaging your orders), we are always happy to sort something out with you.
Most definitely! We are always excited to partner with awesome stores that share our love for quality designed products. Please shoot us an email at email@example.com for more details, and we will get back to you.
We do offer custom screen printing on apparel and patches depending on how busy we are doing festivals and designing new products. Feel free to contact us at firstname.lastname@example.org with more information about what you need and we’ll get back to you as soon as possible.
Still looking for more answers? Shoot us an email at email@example.com